FAQ

How Do I Choose A Loose Diamond?

In the research phase of your selection, you may find yourself tangled in a web of complex information about diamonds leaving you overwhelmed with technical terms and the plethora of options available. As diamonds are comprised of many variables, it is important to seek advice from an expert experienced in guiding diamond purchasing. John Whitaker is a fully trained GIA Diamond Grader. With this training his team of consultants are equipped with the knowledge and skill to guide consumers towards the stone that best suits their criteria and taste. To discover more, we invite you to schedule an appointment to meet with a Whitakers diamond specialist.

How Long Does A Custom Design Engagement Ring Take?

Upon confirmation of an order, our master jewellers will craft your piece in your desired design and materials. To ensure exceptional craftsmanship, the estimated time for completion can be advised based on your selection. Typically the time frame is 3-6 weeks.

Does Whitakers Work With Coloured Diamonds And Precious Coloured Gems?

Yes. John Whitaker is not only a trained diamond grader but is also a fully trained Gemmologist. At Whitakers we have partnerships worldwide with diamond and gem merchants to help us find even the rarest of coloured diamonds and gem stones.

How Does The Custom Design Process Work?

Our team of skilled custom design consultants are here to help guide our clients through our unique way of designing. We allow you to take creative control of this special process. No matter the occasion, we welcome creativity and offer our expertise to guide your selection. To begin the bespoke process, we invite you to meet with one of our jewellery designers and diamond specialists for a personal consultation.

Does Whitakers Offer Insurance For My Jewellery?

Whitakers understands your jewellery is of significant sentimental value. That’s why we have partnered with ‘Q Report’ (qreport.com.au) to provide our clients with an insurance policy that is specifically tailored to your jewellery items. Upon purchase, you may speak to our consultants to discover more about the cover available to you.

Why Can’t I Get A Quote Over The Phone Or Via Email For A Diamond?

As each diamond is unique in quality and appearance, we cannot provide fixed quotes for diamonds against a budget or the 4Cs over the phone or in email. In our showroom, we demonstrate the unique characteristics of each diamond with our expertise and specialty equipment. This precise level of detail cannot be expressed over the phone or in an email and only serves to create a relationship of pricing against a certificate. By viewing diamonds in person, you are equipped with the insight and confidence required to make an informed decision.

Do I Have To Book An Appointment To Visit The Showroom?

While it is not a strict requirement, we recommend you schedule an appointment to ensure a diamond specialist will be available at a time convenient for you.

Do I Have Warranty On My New Jewellery?

Every Whitakers piece designed or sold comes with a 12 month warranty that covers workmanship related issues. Impact damage and loss are not covered by our warranty policy.

Can Diamonds Fall Out Of My Piece Of Jewellery?

By avoiding impact damage to your special pieces, you minimise the risk of a diamond loosening from the setting and falling out. As each diamond is set in precious metal, it is important to protect precious stones from impact damage and wear.

Can I Wear My Rings And Jewellery Everyday?

Every Whitakers piece serves as a reminder of something special. We encourage our clients to wear their pieces as often as desired, while being mindful to remove jewellery when performing manual tasks or coming into contact with harsh chemicals, lotions, perfumes and surfaces that may impact the condition of rings and other jewellery pieces.

Can I Remodel My Old Jewellery?

Yes. Whitakers offers a unique custom design service that allows clients to remodel their existing pieces into a bespoke new ‘one of a kind’ piece. This process begins in our showroom where you can meet with one of our consultants to discuss your options.

Which Is Better For Jewellery 9ct Or 18ct?

18ct is made up of 75% pure gold, 12.5% copper and 12.5 % is silver, whereas 9ct is made up of 37.5% pure gold and 62.5 % of copper and silver. 18ct is usually stamped with either 18ct or 750, whereas 9ct is stamped with 9ct or 375, these help to identify the type of gold and its gold content. This means that 18ct has a more yellow colour and is the colour that we normally associate gold to be, whereas 9ct has a more brassy colour. So, because 18ct has more pure gold, it is also about 40% denser than 9ct, which makes it the better wearing metal.

Is 18ct Gold Harder Than 9ct Gold?

Contrary to popular belief 18ct is harder than 9ct gold. Metal hardness is measured by the Vickers scale. 18ct has a Vickers hardness of 125 and 9ct has a hardness of 120. This shows 18ct as being harder and better wearing.

How Should I Clean My Diamond?

  • Professional Cleaning is the best option. We ask that you come and see us at least once a year to have your Whitakers Diamonds Ring cleaned and checked by our jewellers.
  • Soak your jewellery in a small bowl of warm, soapy water made with any mild liquid detergent or household ammonia. Gently brush the diamond jewellery with a soft toothbrush while it is in the suds. Then rinse each piece under warm running water. Make sure to always stopper your sink.