Whitakers Jewellers provides a 12-month manufacturing warranty on all jewellery pieces. This warranty covers manufacturing faults; however, it does not extend to general wear and tear, accidental damage, loss, or chipped stones.

For all custom-made rings, we also offer an optional Lifetime Maintenance Package at a one-off cost of $595 per ring. This package ensures your jewellery receives the highest level of ongoing care for the life of the piece. It includes complimentary in-store inspections and cleaning every 6–12 months, as well as professional workshop services when required, such as deep cleaning, polishing, and rhodium plating. Resizing, stone tightening, and updated valuations are also included as part of this package.

Regular inspections are strongly recommended to keep your jewellery in its best condition. We also encourage arranging independent insurance to protect your jewellery against circumstances not covered by our warranty or maintenance package, such as loss, theft, or accidental damage.